Josh Ruiz is a truly exceptional person and dispatcher, balancing client needs with agency availability and doing so with a gracious, friendly manner at all times. Calm and unflappable, Josh leads with a quiet dignity that often goes unnoticed. He exemplifies the qualities one would want to see in a dispatcher without going out of his way to seek attention or accolades. Whether there are unexpected breakdowns, unrest at the capitol, or a driver falling ill, he will assess the situation methodically and make a wise decision based on the best practices at the time. He is always willing to pitch in with scheduling, take on extra tasks, or jump into dispatching as the need arises.