Basic Operator/Driver Requirements
This online module is designed to provide supplemental learning materials for operators/drivers. This information is not designed to replace formal training or certification. If you find a link or resource that is incorrect, please let us know. In addition, if you have further resources to add, please email us at
info@ctanw.org.
101 - Basic Overview
- Quick Tips for Drivers
- Presentation with Quizzes from National RTAP
- Providing ADA Accessible/Specialized Transportation Services (Paratransit)
- ADA Tool Kit (Overview)
- This module provides common FAQ's and Answers for Paratransit and ADA Accessible/Specialized Transportation Providers regarding rules, policies and regulations. Topics include service animals, securement, scheduling policies, and more.
- Rules & Regulations for ADA Complementary Paratransit
Accident/Incident Reporting
Biohazards + Blood borne Pathogens
Child Safety Restraint
Confidentiality, Reporting and Documentation (HIPAA)
CPR/First Aid
Customer Service – Working with Aging Adults, People with Disabilities, and Diverse Populations (Loading & Unloading Techniques)
- Customer Service Requirements
- Tips & Quizzes from National RTAP | Customer Service General
- Passenger Disability & Diversity Awareness
- WSDOT Guidelines - Non-Ambulance
De-escalation
Defensive & Distracted Driving
- National RTAP - Defensive Driving
- National RTAP - Distracted Driving
Drug and Alcohol Abuse Awareness + Driver Self-Care
- National RTAP - Rules, Regulations and Seeking Help If Needed
Mandatory Reporting
Pre-Trip Inspections and Vehicle Familiarity
- National RTAP - Pre-Trip Inspections
Safety and Security Measures
Vehicle Evacuation Procedures, to include Fire Suppression and Client/Driver Evacuation-First Procedures
- National RTAP - Crisis Management & Evacuation
- National RTAP - Emergency Procedures
Wheelchair and Mobility Device Securement
