Carl Howell exemplifies the ideal qualities of a paratransit operator. His outstanding customer service skills, unparalleled knowledge of our service area and clients, along with his exceptional driving abilities, truly distinguish him. With a remarkable “Can Do” attitude, Carl willingly supports dispatchers and fellow operators whenever they need assistance.
As a dispatcher, you can trust that when Carl Howell is on the road, not only will his rides be executed flawlessly, but he will also step in to help without hesitation. Carl routinely assists other operators in the field, whether it’s troubleshooting a lift, locating a challenging address, securing a mobility device, or providing exemplary training to our new employees.
When operators face difficulties, they often have the opportunity to work alongside Carl for a day or two to observe his techniques and receive valuable advice on enhancing their own approaches. Operators like Carl set Dial-A-Lift apart from other paratransit organizations. If you were to establish a transit agency from scratch, beginning with an operator like Carl Howell would lay a solid foundation for success.